Terms & Conditions

These Terms & Conditions apply to every class, session, membership, workshop or event offered by Elevate Reformer Studio, at our studio in Wassenaar or online. By booking with us, you agree to these terms. Please read them carefully they exist to keep our community safe, supported and respected.

Elevate Reformer Studio is operated from Langstraat 58b (de Passage), 2242 NK Wassenaar, registered with the Dutch Chamber of Commerce under KvK number 99872412 and VAT number NL005419317B51. You can reach us at info@elevatereformerstudio.nl.

1. Memberships, Class Packs & Intro Offers

Introduction offers

Intro offers are available to new clients only, limited to one per person, and valid for 30 days from the date of your first booking. They apply to our regular group classes and are intended as a way to experience the studio before committing to a membership.

Class packs

Class packs are valid for a fixed number of days from the date of purchase (as shown at checkout typically 60 or 90 days). Unused credits expire at the end of the validity period. Class packs are non-refundable. Credits are personal and non-transferable unless we explicitly approve a transfer in writing.

Memberships (subscriptions)

• Memberships start on the date of your first successful payment and renew automatically every 28 days via Mollie until you cancel.
• Memberships have a minimum term of 3 months from your start date. During this period the membership cannot be cancelled.
• After the minimum term you can cancel at any time. Your membership stops renewing, no further payments are taken, and you keep access until the end of the cycle you have already paid for.
• Unused classes do not roll over and expire at the end of each billing cycle.
• Memberships are personal and non-transferable they are for the registered member's use only.
• The Balance Membership grants a fixed split of Reformer and Mat credits per cycle. Credits for one discipline cannot be used for the other.

How to cancel a membership

Once your 3-month minimum term has passed, you can cancel at any time yourself by signing in to your account and cancelling from your dashboard (or by emailing info@elevatereformerstudio.nl if you need help). Your membership stops renewing right away, no further payments are taken, and you keep access until the end of the cycle you have already paid for.

A simple example: say your membership renews on the 28th and you cancel on the 10th. No payment is taken on the 28th. You can keep using your classes until the 28th, and after that your membership simply stops. You are never charged for any time after the day you cancel.

2. Prices & Payment

All prices on our website include Dutch VAT. Payments are processed by Mollie, a licensed Dutch payment provider, and are charged at the moment you confirm your purchase. For memberships, the recurring amount is collected automatically at the start of each billing cycle using the payment method you provided when signing up.

We may update our prices and packages from time to time. Price changes never apply retroactively to credits or class packs you have already paid for. If the price of your membership changes, we will email you at least 30 days in advance. You may cancel before the new price takes effect, this right applies even if you are still within your 3-month minimum term, and in that case the increased price will not be charged.

If a scheduled payment fails, we will email you and pause access to classes until the balance is settled. Repeated failed payments may lead to cancellation of the membership.

3. Right of Withdrawal

As a consumer you have a statutory 14-day right of withdrawal under Dutch law, starting from the date of purchase. If you wish to withdraw, email info@elevatereformerstudio.nl within 14 days with your name and order reference. We will refund you within 14 days of receiving the request, using the same payment method.

If you attend a class, use a credit, or start using a membership within the 14-day window, you are deemed to have consented to the service beginning and waive the right of withdrawal for the portion already used. Any unused remainder may still be refunded pro-rata at our discretion.

4. Bookings & Arrival

Please reserve your spot through our website. If a class is full, you can join the waitlist we will email you automatically if a spot opens.

Arrival guidelines

• We recommend arriving 5–10 minutes before class starts. Doors open shortly before start time.
• Late entry is not possible once the class has started. Arriving late counts as a no-show and will result in loss of the class credit.
• For hygiene and to protect the studio floors, please remove outdoor shoes on arrival. Grip socks are required for Reformer classes (available to purchase at the studio).

Schedule and instructor changes

We do our best to keep the schedule and instructor assignments stable, but occasionally changes are necessary (illness, weather, operational issues). We will notify you as soon as possible. Schedule or instructor changes are not grounds for a refund.

5. Class Cancellations

You can cancel a class booking through your account on our website.

• Cancel at least 12 hours before class: the credit is returned to your account.
• Late cancellations (within 12 hours) and no-shows: the class credit is forfeited.
• If Elevate cancels a class, the credit is always returned or we offer an equivalent alternative of your choice.

6. Refund Policy

All purchases intro offers, class packs and memberships are final and non-refundable. This includes unused credits and partial billing cycles. Refunds will not be issued for changes to the schedule or instructor assignments.

If a class is cancelled by Elevate and a suitable alternative cannot be arranged, a credit refund is issued automatically. In exceptional circumstances (long-term injury, relocation, serious medical issue) we may at our discretion pause or transfer credits contact us to discuss.

7. Private Sessions

Private sessions are subject to availability and carry a 24-hour cancellation policy. Late cancellations (within 24 hours) and no-shows are charged in full. If your preferred instructor is unavailable, we will arrange a qualified substitute whenever possible.

8. Health & Safety

Your safety is our priority. Reformer and Mat Pilates can be physically demanding and, like any movement practice, carry inherent risk. Please take the following seriously.

Before you attend

• You are responsible for ensuring you are medically fit to participate. If you have any doubts, consult a doctor before booking.
• If you are pregnant, recovering from surgery, or have a chronic condition (including but not limited to heart conditions, high blood pressure, joint injuries, disc issues, recent fractures, or neurological conditions), you must inform us in advance so we can advise whether our classes are appropriate and suggest suitable modifications.
• If you have a recent injury, inform your instructor at the start of class before the session begins. Do not self-diagnose or work through pain during class.

During class

• Follow your instructor's guidance at all times. If a cue or exercise does not feel right for your body, stop and ask for a modification.
• Hands-on adjustments (gentle manual cues to improve alignment) are offered only with your consent and can be declined at any moment, without explanation. Let your instructor know your preference before class or at any time during.
• Stay hydrated and breathe. Nausea, dizziness, sharp pain or shortness of breath are signs to stop tell your instructor immediately.
• Equipment (reformers, springs, straps, boxes) must be used only as instructed. Do not adjust springs or settings without instructor guidance.
• Rest when you need to. There is no pressure to complete every exercise, and modifications are always welcome.

If you feel unwell

Please do not attend class if you have a fever, a contagious illness or an open wound that could affect others. Cancel via your account (before the 12-hour window) or email us we will handle the credit fairly.

Children & minors

All clients must be 16 years or older. Minors between 16 and 18 require written consent from a parent or guardian to participate.

Emergency procedure

In the event of a medical emergency, our instructors are trained to provide first response and will contact emergency services (112) if required. We maintain a first-aid kit on-site.

9. Liability

Participation in any class, private session, workshop or event organised by Elevate online or in-studio is at your own risk. Elevate cannot accept liability for injury, loss or damage arising from your participation, except in cases of proven negligence on our part. Elevate is not responsible for personal belongings left in the studio or changing areas.

10. Code of Conduct

Elevate is an inclusive studio. All identities, body types, ages and backgrounds are welcome. We ask that all clients, instructors and staff treat each other with respect, presence and care for our shared space.

Disruptive, disrespectful, discriminatory or unsafe behaviour will not be tolerated and may result in suspension or loss of access to the studio, without refund.

11. Complaints

If something is not right, we want to hear about it. Please email info@elevatereformerstudio.nl with a description of your concern. We aim to respond within five working days and to reach a resolution within four weeks.

If we cannot resolve your complaint together, as an EU consumer you can also use the European Online Dispute Resolution platform at ec.europa.eu/odr.

12. Privacy, Cookies & Data Protection

We process personal data in accordance with the AVG/GDPR and use functional and analytics cookies on our website. The full details what we collect, who we share it with, retention periods, your rights and how to opt out are set out in our Privacy Policy.

13. Applicable Law & Changes

These terms are governed by Dutch law. Any dispute will be settled by the competent court in the Netherlands. By booking or attending any class, session or event at Elevate, you agree to these terms.

We may update these terms from time to time. The current version is always the one published on this page, with the "last updated" date at the top. Material changes will be communicated by email to active members before they take effect.

If Elevate Reformer Studio transfers its business to another party, your agreement and related personal data may be transferred as part of that transaction, subject to the same protections under these terms and Dutch data protection law.

14. Contact

Elevate Reformer Studio
Langstraat 58b, de Passage
2242 NK Wassenaar
KvK: 99872412
VAT: NL005419317B51
info@elevatereformerstudio.nl